SmartBiz IT Research Library

WHITE PAPER - This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Processes | CRM | Hardware | Inventory Management | IT Managers | SMBs | Software | Software as a Service

WHITE PAPER - Virtual collaboration and online meeting technologies are advancing SMBs' reach without huge investments, thus allowing them to not only save costs and land more sales but to better educate consumers and business partners.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Collaboration | SMBs | Video Services

WHITE PAPER - Cisco small and medium-sized business solutions deliver the security and dependability you need today, with plenty of room to grow as your needs evolve.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Fixed Assets | Productivity | SMBs

WHITE PAPER - Malicious code, hackers, human error, and natural disasters are among threats to business efficiency and continuity. This white paper offers two solutions for SMB organizations that addresses backup-and-recovery challenges IT organi...
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Backups | Data Centers | Data Security | Disaster Recovery | Productivity | SMBs

WHITE PAPER - This whitepaper provides a summary of three case studies presented during a January 17, 2008 webcast with the Human Capital Institute. The organizations implemented HR technology solutions to help them grow and keep up with the competition.
Posted: August 21, 2008 | Published: August 20, 2008


Topics:  Employee Monitoring | Enterprise | Human Resources Management | Human Resources Services | Human Resources Software | Performance Testing | SMBs

PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth.
Posted: August 15, 2008 | Premiered: August 14, 2008


Topics:  Business Intelligence | Managed Security Services | SMBs | Telecom Spending | Telecommunications Industry | Telecommunications Services

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - While the backup needs of small-midsized businesses (SMBs) are essentially the same as those of enterprises, there are some important differences. The following tips in this whitepaper can make sure that your backups are successful.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  Backup Server Hardware | Backup Software | Backups | Business Continuity Planning | Continuous Data Protection | Continuous Data Protection Software | Data Recovery | Disk Backups | SMBs

WHITE PAPER - Your company's ability to meet changing customer requirements and drive revenue growth in a continually changing environment is essential. This whitepaper examines the related issues of growth and flexibility from a number of perspectives.
Posted: August 6, 2008 | Published: August 1, 2007


Topics:  Change Management | Competition | CRM | CRM Software | Customer Satisfaction | Investments | Market Trends | Revenue Projections | Sales | SMBs

WHITE PAPER - Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Application Performance Management | Business Processes | Hardware | QOS | Security | SMBs | Software | Software as a Service | WAN

WHITE PAPER - Data warehousing as a Service (DaaS) is an extremely attractive proposition to mid-size companies, as well as departmental divisions of large corporations that seek to implement cost-effective, quick and dynamic data analytics projects.
Posted: July 28, 2008 | Published: July 1, 2008


Topics:  Architectures | Cost Benefit Analysis | Data Centers | Data Warehouses | Enterprise | Hardware | SMBs

WHITE PAPER - New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality.
Posted: July 28, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Contract Management | CRM | Financial Applications Software | Financial Management | Inventory Management Software | Project Management | Sales Force Automation | SMBs | Software as a Service | Software Implementation

WHITE PAPER - Today, companies rely on their IT systems more than ever. Recovery services and availability of adequate inventory of iSeries is the key to success and meeting the corporate mandate for 24 hours or less.
Posted: July 28, 2008 | Published: July 28, 2008


Topics:  Continuous Data Protection | Data Recovery | High Availability | RTO | SMBs | Tape Backups

PRESS RELEASE - Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Posted: July 22, 2008 | Published: July 22, 2008


Topics:  CEOs | Customer Service | Customer Service Best Practices | Customer Support Software | Sales | SMBs | Vendors

TECHNICAL ARTICLE - Every SMB should have a written (and thoughtfully prepared) network-security plan in place.
Posted: July 10, 2008 | Published: January 1, 2005


Topics:  Marketing | Network Security | Security Breach | SMBs