SmartBiz IT Research Library

WHITE PAPER - Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | Oracle (Product) | Sales Contact Management Software | Sales Force Automation | Software as a Service | Software Selection

WHITE PAPER - This paper explores factors that impact a company':s ability to effectively manage the sales pipeline and focus on the processes and organizational best practices that can help them overcome their challenges and establish a competitive advantage.
Posted: June 9, 2008 | Published: February 1, 2007


Topics:  CRM | Customer Data Management Software | Lead Generation | Sales and Marketing Software | Sales Channels | Sales Contact Management Software | Sales Information Systems

WHITE PAPER - This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Application Deployment | CRM Software | Customer Data Integration | Customer Data Management | Customer Data Management Software | Customer Service Best Practices | Customer Support Software | Oracle (Product) | Reporting Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Vendor Selection

PRESS RELEASE - InstantService, the premier provider of online customer communication solutions for sales and customer support, will unveil the latest version of its integrated chat, email management and self-help service over the weekend.
Posted: June 6, 2004 | Published: November 12, 2003


Topics:  Customer Interaction Services | Customer Service | Email Management Software | Internet Chat | Sales Contact Management Software

PRODUCT OVERVIEW - The combination of Prophet 2004 and the Server Edition is the perfect solution for Outlook based sales organizations that want to add sales opportunity management to Outlook and need to share the data between several to a thousand people.
Posted: March 18, 2004 | Published: March 17, 2004


Topics:  Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Sales Order Management

PRODUCT OVERVIEW - Prophet 2004 takes the most important aspects of sales opportunity management and builds them into Outlook so that you are using a single application and contact database to manage all of your important customer communications.
Posted: March 18, 2004 | Published: January 1, 2004


Topics:  Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation | Sales Information Systems | Sales Order Management