SmartBiz IT Research Library

EBOOK - In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  B2B | Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Retention | Lead Generation | Lead Management | Marketing | Marketing Information Systems | Sales | Sales and Marketing Software | Sales Force Automation

WHITE PAPER - This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
Posted: November 9, 2009 | Published: November 9, 2009


Topics:  Business Intelligence | Business Intelligence Software | Customer Data Management | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Contact Management Software | Sales Force Automation

WHITE PAPER - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Business Models | Business Process Management | Business Processes | Equity Financing | Operational Amplifiers | Performance Testing | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - Banks need to get smarter, attract the right customers, implement customer level risk management, and implement risk adjusted customer relationship pricing and all of this is dependent on trusted data. This paper examines the impact of unreliable data on retail banks. It then defines the requirements needed to guarantee data reliability in banking.
Posted: November 4, 2009 | Published: November 2, 2009


Topics:  Banking Industry | Business Process Management | Customer Data Management | Data Governance | Data Management | Data Quality | Marketing | Retail Banking Services | Risk Assessment | Risk Management | Sales | Sales and Marketing Software

WHITE PAPER - Read this paper to learn how analytics can help you leverage the right combination of people, processes, and information. With analytics, you can analyze your sales and marketing processes to gain insights more quickly and improve business performance. Read on to learn how by using analytics you can increase top-line revenue.
Posted: October 26, 2009 | Published: October 26, 2009


Topics:  Business Intelligence | Business Performance Management | Business Process Management | Business Processes | Marketing | Reporting Software | Revenue Projections | Sales | SAP (Product)

WEBCAST - As a salesforce.com customer, you understand gathering data is only the first step towards success. Reports from Salesforce still require a lot of hands-on manipulation to get to the level of insight you and your executives need to make effective decisions.
Posted: October 26, 2009 | Premiered: October 19, 2009


Topics:  Business Intelligence | Business Intelligence Software | Business Process Management | Data Management | Sales | Sales and Marketing Software | Sales Force Automation | Sales Information Systems

WHITE PAPER - This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.
Posted: October 21, 2009 | Published: October 21, 2009


Topics:  Automated Meter Reading Services | Customer Retention | Customer Satisfaction | Order Management Systems | Sales | Sales Force Automation | Sales Order Management | Sales Orders | SAP (Product)

WHITE PAPER - Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: October 20, 2009 | Published: October 1, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Best Practices | CRM Software | Customer Profiles | Dashboards | Reporting Software | Sales | Sales Channels | Sales Representatives

WEBCAST - As a sales manager, you may not have access to business analytics that may be telling a story about your team's performance. What analytics do you need in order to answer questions that may come down from upper management? In this session, you'll learn about what you need to see, report on, and summarize to manage your team's performance.
Posted: October 19, 2009 | Premiered: October 19, 2009


Topics:  Analytic Applications Software | Business Intelligence | Business Intelligence Software | Business Performance Management | Dashboards | Data Management | Data Management Software | Marketing | Sales

WHITE PAPER - This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: October 8, 2009 | Published: October 8, 2009


Topics:  CRM | CRM Software | Customer Data Management | Oracle (Product) | Sales | Sales Representatives

CASE STUDY - Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
Posted: September 10, 2009 | Published: September 10, 2009


Topics:  CRM | CRM Software | Customer Retention | Enterprise Resource Management | Mobile CRM | Sales | Sales Representatives

CASE STUDY - Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
Posted: September 10, 2009 | Published: April 11, 2008


Topics:  CRM | CRM Software | Customer Data Integration | Customer Data Management Software | Sales | Sales and Marketing Software | Sales Force Automation

CASE STUDY - Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
Posted: September 10, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Customer Data Management | Customer Data Management Software | Customer Service | Customer Support Software | Microsoft Outlook | Sales

CASE STUDY - Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
Posted: September 9, 2009 | Published: September 9, 2009


Topics:  CRM | CRM Software | Mobile CRM | Sales | Sales and Marketing Software | Sales Force Automation

WEBCAST - This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: September 9, 2009 | Premiered: September 9, 2009


Topics:  CRM | CRM Analytics | CRM Analytics Software | CRM Software | Customer Data Management | Customer Retention | Customer Service | Customer Support Software | Sales | Sales and Marketing Software