SmartBiz IT Research Library

WHITE PAPER - Virtually every IT services business is in the evaluation, planning or implementation phase of a managed services program, and yet very few manage to deliver true high-value services to their customers. This whitepaper discusses the major obstacles to becoming an MSP and how to overcome them so that your organization can enjoy the business benefits
Posted: December 1, 2009 | Published: December 1, 2009


Topics:  Customer Service | Management Service Providers | Network Management | Network Monitoring | Service Level Management | SMBs | Systems Management

TRIAL SOFTWARE - Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.
Posted: November 30, 2009 | Published: November 30, 2009


Topics:  Backups | Dashboards | Network Monitoring | Network Monitoring Software | Server Management | Service Level Management | Workstations

WHITE PAPER - Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.
Posted: November 23, 2009 | Published: November 23, 2009


Topics:  Business IT Alignment | High Performance Computing | IT Management | Microprocessors | Server Virtualization | Service Level Management | Systems Management

PRODUCT OVERVIEW - Read this brief paper for specifics about the CA Spectrum Service Assurance product's features and benefits.
Posted: November 20, 2009 | Published: November 20, 2009


Topics:  Dashboards | IT Infrastructure | IT Management | IT Service Management | Quality Control | Service Level Management

PRESENTATION TRANSCRIPT - This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
Posted: November 19, 2009 | Published: November 18, 2009


Topics:  Capacity Planning | Data Center Infrastructure Efficiency | Data Center Management | High Availability | Network Management | Network Performance | Server Virtualization | Service Level Management | Storage Capacity | Systems Management

WHITE PAPER - In this profile you will explore how to maximize future investment returns in more detail and review the key requirements for optimization solutions. You'll then be introduced to the Virtualization Management Maturity Model, an assessment and planning guide for achieving greater operational efficiency at any stage of virtualization.
Posted: November 17, 2009 | Published: November 17, 2009


Topics:  Data Center Infrastructure Efficiency | Data Center Management | Data Management Software | ROI | Server Consolidation | Server Virtualization | Service Level Management | Systems Management | Virtual Desktop Infrastructure

WEBCAST - In this webcast, discover how to achieve greater virtualization maturity, from clearer visibility to higher service levels in your VMware environment. Learn how to identify where your company fits in the virtualization maturity model and find virtualization tools that enable optimal IT performance.
Posted: November 13, 2009 | Premiered: November 13, 2009


Topics:  Business IT Alignment | Capacity Planning | Data Center Infrastructure Efficiency | Data Center Management | IT Management | Mobile Workers | Server Consolidation | Server Virtualization | Service Level Management | VMware

WEBCAST - In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.
Posted: November 12, 2009 | Premiered: November 5, 2009


Topics:  Business Service Management | Cataloging (Information Management) | Customer Service | IT Infrastructure | IT Service Management | IT Services | Service Level Management | SLA

CASE STUDY - Ingersoll Rand is a global diversified industrial firm. Ingersoll Rand contracted with Microsoft to standardize desktops, improve infrastructure, and optimize the IT platform resulting in lower IT costs, better agility and increased service levels.
Posted: November 11, 2009 | Published: May 1, 2009


Topics:  Business IT Alignment | Business Process Automation | Collaboration | Desktop Management | IT Spending | Microsoft Exchange | ROI | Service Level Management | Software Licensing

CASE STUDY - Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  IT Service Management | IT Services | Network Management | Network Management Services | Network Managers | Network Monitoring | Service Level Management

WHITE PAPER - For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Cloud Computing | IT Service Management | Network Management | Network Monitoring | Network Service Providers | Service Level Management | SLA | SLA Management Services

WEBCAST - This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
Posted: November 3, 2009 | Premiered: November 3, 2009


Topics:  Capacity Planning | Data Center Infrastructure Efficiency | Data Center Management | IT Infrastructure | Network Management | Network Performance | ROI | Server Virtualization | Service Level Management | Systems Management | VMware

WHITE PAPER - To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.
Posted: November 3, 2009 | Published: November 3, 2009


Topics:  Business Intelligence | Business Management | Business Performance Management | Business Process Management | Business Service Management | Service Level Management

WEBCAST - User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.
Posted: October 28, 2009 | Premiered: October 28, 2009


Topics:  IT Infrastructure | IT Services | IT Spending | Self-Service Applications Software | Server Management | Server Provisioning | Service Level Management | SLA | User Needs Assessments | Virtual Machine

ANALYST REPORT - Never has operational responsiveness, the pursuit of how continually and quickly to deliver maximum value to customers while deriving maximum profitability, been nearer the top of the business agenda. As this paper will demonstrate, harnessing business events, smart interpretation & fast response are definite objectives, and the need is immediate.
Posted: October 26, 2009 | Published: September 1, 2009


Topics:  Business Architectures | Business Continuity Planning | Business Intelligence | Business Logistics | Business Management | Business Metrics | Business Models | Business Performance Management | Business Process Management | Business Service Management | Service Level Management | SOA | SOA Governance