SmartBiz IT Research Library

WEBCAST - Check out this webcast and learn about the current trends in SIEM technology and find out how next-generation solutions can help your company increase overall security.
Posted: September 5, 2008 | Premieres: September 23, 2008


Topics:  Data Security | Information Security | Network Infrastructure | Network Security | Regulatory Compliance | Security Event Management | Security Infrastructure | Security Threats | Software as a Service

WHITE PAPER - The Gartner analysis identifies several threat categories that are growing in number and complexity, exploiting operating system and application vulnerabilities in desktop and mobile PCs to infect corporate networks.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Continuity Planning | Data Security | Identity Theft | IT Managers | Security | Software | Software as a Service

WHITE PAPER - This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Processes | CRM | Hardware | Inventory Management | IT Managers | SMBs | Software | Software as a Service

WHITE PAPER - This white paper discusses the important benefits that business IM can provide to any sized organization, the risks that organizations face from unmanaged use of IM.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Best Practices | Instant Messaging | IT Managers | Security | Software as a Service | Supply Chains

WHITE PAPER - This summary report explores different market trends with commentary from key respondents as well as WebEx's Knight, an industry expert.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Application Programming Interfaces | Business Processes | Collaboration | Instant Messaging | Knowledge Management | Software | Software as a Service

WHITE PAPER - This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  CRM | Hardware | Information Management | Internet Access | Software as a Service | TCO

CASE STUDY - To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Customer Self-Service | Customer Service | Email | Software as a Service

WHITE PAPER - This analysis presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Budgeting | Business Models | Cost Benefit Analysis | Disaster Recovery | IT Infrastructure | Security | Software | Software as a Service | TCO

WHITE PAPER - This whitepaper examines how telecom providers can exploit the growing desire for managed services by delivering the right network management and application performance services.
Posted: August 13, 2008 | Published: August 13, 2008


Topics:  Application Performance Management | Business Systems | Network Management | Operational Support Systems | Outsourcing | SOA | Software as a Service | Telecom Provisioning | Telecom Spending | Vendors

WHITE PAPER - This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper.
Posted: August 12, 2008 | Published: August 1, 2008


Topics:  Business Processes | Document Management | Enterprise Content Management | Internet Access | Metadata | Office Applications Software | Software as a Service | Workforce Management Software

WHITE PAPER - The Apptio on demand is a powerful new way to bring Cost Transparency to IT in an automated fashion. Learn how it enables progressive IT organizations to lead this change, usher in a new era of strategic IT management and establish a true partnership.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Collaboration | Cost Benefit Analysis | Data Centers | Data Management | Desktop Management | Investments | SLA | Software as a Service

WHITE PAPER - This whitepaper explores the Internet phenomenon known as "Web 2.0" that is reshaping the Internet and helping marketers. Also discussed are five techniques for staying competitive and achieving high returns in a Web 2.0 world.
Posted: August 8, 2008 | Published: August 1, 2008


Topics:  Campaign Management Software | Customer Satisfaction | Databases | Email | Marketing | ROI | Software as a Service

WHITE PAPER - Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.
Posted: August 6, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Globalization | Outsourcing | Professional Services Industries | SOA | Software as a Service

WHITE PAPER - Large-scale enterprises, as well as small- and mid-size businesses (SMBs) are facing economic challenges. This whitepaper examines theses trends and challenges while identifying the best way to optimize network and application performance and security.
Posted: July 31, 2008 | Published: July 1, 2008


Topics:  Application Performance Management | Business Processes | Hardware | QOS | Security | SMBs | Software | Software as a Service | WAN

WHITE PAPER - New Software-as-a-Service (SaaS) solutions have begun to emerge. Many companies are migrating to Intacct on-demand financial management solutions because of its accelerated deployment, greater ease-of-use and added functionality.
Posted: July 28, 2008 | Published: January 1, 2007


Topics:  Business Intelligence | Contract Management | CRM | Financial Applications Software | Financial Management | Inventory Management Software | Project Management | Sales Force Automation | SMBs | Software as a Service | Software Implementation