SmartBiz IT Research Library

WHITE PAPER - This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
Posted: November 6, 2009 | Published: November 5, 2009


Topics:  Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Technical Support Staff | Troubleshooting

TRIAL SOFTWARE - VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Posted: September 21, 2009 | Published: September 18, 2009


Topics:  CRM Software | Help Desk Management | Help Desk Software | Help Desks | Human Resources Software | Reporting Software | Software | Technical Support Staff

PODCAST - This podcast explores the benefits of SAP managed hosting and takes a look at Freudenberg IT's strong value proposition behind these services.
Posted: July 24, 2009 | Premiered: July 17, 2009


Topics:  Application Infrastructure Providers | Applications Management | Contingency Planning | Data Center Management | Data Centers | Host Management | Hosting Services | Quality Control Staff | SAP (Product) | Software Maintenance | Systems Maintenance | Technical Support Staff