SmartBiz IT Research Library

WEBCAST - Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
Posted: December 1, 2009 | Premiered: December 1, 2009


Topics:  Call Center Services | Call Center Software | Call Centers | CRM | Remote Access Protocols | Remote Network Management | Software as a Service | Telecommunications Infrastructure | Telecommuting | VoIP

PODCAST - In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security.
Posted: November 17, 2009 | Premiered: November 17, 2009


Topics:  Network Security | Remote Access Security | Remote Computing | Remote Office Connectivity | Remote Users | ROBO | Telecommuting | VPN | WAN

WHITE PAPER - Read this report to learn the research findings of this study, which examined the challenges of managing Test/Dev environments and the opportunity for server virtualization and cloud computing to address them. This paper includes several graphs and an in-depth discussion of the advantages of private cloud computing.
Posted: October 26, 2009 | Published: October 26, 2009


Topics:  Application Performance Management | Cloud Computing | Developer 2000 | Governments | Health Care Applications Software | Manufacturing | Software | Telecommuting | Testing | Virtualization Security

PRESENTATION - Videoconferencing, training, surveillance, and executive communications are leading use cases for enterprise video. In this webcast, IDC Analyst Melissa Webster discusses the "operationalization" of video in organizations and AT&T's Ethan Fox explains how to manage its distribution across the corporate network.
Posted: October 19, 2009 | Published: October 27, 2009


Topics:  Business Communications | Enterprise Content Management | Telecom Spending | Telecommuting | Video Chat Software | Video Telephones | Videoconferences

WEBCAST - As an IT Professional, it's a priority to centralize data to make it more available, redundant and secure; but, at the same time, you've got to meet the needs of increasingly demanding remote users. Join this webcast now to hear from industry experts on how you can overcome these challenges with the 5 golden rules for branch collaboration.
Posted: October 1, 2009 | Premiered: October 1, 2009


Topics:  Application Deployment | Application Performance Management | Mobile Workers | Network Management | Remote Computing | Remote Users | ROBO | Telecommuting

WHITE PAPER - With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
Posted: September 8, 2009 | Published: September 9, 2009


Topics:  Economic Environment | Messaging Middleware | Microsoft Exchange | Telecommuting | Teleconferences | Unified Messaging | VoIP