SmartBiz IT Research Library

WEBCAST - Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0. With rich interfaces, live data, and instant feedback, applications based on these techno...
Posted: September 26, 2008 | Premiered: December 4, 2007


Topics:  Best Practices | Customer Experience | IT Professionals | Personalization | Productivity | User Experience

PODCAST - In this Podcast, you will gain insight into how to manage performance in complex SOA environments.
Posted: September 24, 2008 | Premiered: September 24, 2008


Topics:  Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Business Process Management | SOA | User Experience

WHITE PAPER - The increasing demands for high availability, reliability and security of application access are driving the need for load balancers to provide a comprehensive set of network level and application-level services. Read this paper to learn more.
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Life-Cycle Management | Application Performance Management | HTML | Load Balancing | Network Traffic Management | SQL | SSL VPN | TCP | User Experience

WHITE PAPER - It is essential that SAP applications and network infrastructures be considered together as a "application infrastructure" that supports strategic business objectives. This paper examines the challenges associated with SAP application delivery
Posted: September 19, 2008 | Published: September 18, 2008


Topics:  Application Performance Management | Load Balancing | Productivity | SAP (Product) | Security | Server Management | SSL | Switching | TCP | User Experience

WHITE PAPER - Mobile empowerment enables employees to take back office systems to the point of interaction with the customer anywhere. This paper highlights some of the areas mobility will expand and address how companies should advantageously manage such mobility.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Cost Benefit Analysis | Enterprise | LAN | Mobile Device Management | Mobile Workers | Network Management | Operating Systems | ROI | Security | User Experience | WAN

CASE STUDY - In this case study learn how General Mills, uses the mySAP Product Lifecycle Management (mySAP PLM) application to manage the intellectual property of its brands, including specifications for ingredients, packaging materials, and finished products.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Customer Satisfaction | Data Management | PLM | Quality Control | SAP (Product) | Testing | User Experience

WEBCAST - Everyone who uses AutoCAD® for infrastructure design and management should view this on-demand webcast to learn about AutoCAD® Map 3D 2009 software.
Posted: September 16, 2008 | Premiered: September 16, 2008


Topics:  Business Intelligence | Data Management | Design Verification | Engineering Services Industry | GIS Software | Information Management | Infrastructure Management | Integrated Development Environments | User Experience | Workflow Software

WEBCAST - This Webcast discusses the how to implement effective performance monitoring for rich internet applications and SOA. Explore the defining characteristics of rich internet applications and gain insight into how they differ from traditional applications.
Posted: September 11, 2008 | Premiered: September 11, 2008


Topics:  Application Monitoring | Application Monitoring Software | Application Performance Management | Application Performance Management Software | Internet Applications Software | Performance Testing | Routers | SOA | User Experience

WHITE PAPER - This Executive Brief details a scenario where a billion-dollar heavy equipment manufacturer who used the end-user performance insight delivered by Knoa EPM to evaluate a shortfall in reaching a corporate performance objective.
Posted: September 10, 2008 | Published: September 9, 2008


Topics:  Business Process Management | Corporations | ERP | Performance Testing | ROI | Sales Force Automation | User Experience

WHITE PAPER - This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management.
Posted: September 9, 2008 | Published: September 9, 2008


Topics:  Application Performance Management | Best Practices | CRM | Performance Testing | ROI | Training | User Experience

WHITE PAPER - Improving interaction with our business clients ensures that what our teams produce moves our business forward. This paper discusses five things you can do right now to improve collaboration with business users.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Access Control Software | Business Process Management | Collaboration | Database Administrators | Enterprise | IT Management | Professional Organizations | User Experience

WHITE PAPER - This paper describes ArcSight IdentityView, a new application designed to leverage the power of the ArcSight SIEM Platform and apply it to user monitoring, for security and compliance purposes.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Compliance (Systems Operations) | Dashboards | Data Management | Enterprise | Identity Management Software | Reporting Software | Security | User Experience

WHITE PAPER - This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
Posted: August 28, 2008 | Published: August 27, 2008


Topics:  Application Performance Management | Customer Satisfaction | Infrastructure Management | Middleware | Reporting Software | SOA | User Experience

PODCAST - Check out this expert podcast and get tips for creating a successful end-user security education program to help make employees a vital part of your company's defense strategy.
Posted: August 27, 2008 | Premiered: August 27, 2008


Topics:  Business Performance Management | Data Security | Educational Software | Employee Monitoring | Endpoint Security | Information Technology End Users | LMS | Malware | Network Security | Phishing | Security Management | User Experience

WHITE PAPER - This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
Posted: August 15, 2008 | Published: August 15, 2008


Topics:  Application Infrastructure | Email | Infrastructure Management | Legacy Applications Software | Performance Testing | Server Virtualization | Troubleshooting | User Experience | Virtual Machine Monitor | Web Services