SmartBiz IT Research Library

WHITE PAPER - An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.
Posted: December 1, 2009 | Published: October 30, 2009


Topics:  Business Process Automation | Business Process Management | Business Processes | Change Management | Process Control Software | Workflow Software | Workload Automation

CASE STUDY - REEDS Jewelers is a full-service, multichannel jewelery retailer with 67 stores in the United States and an online presence. REEDS subscribed to Microsoft® Business Productivity Online Standard Suite, part of Microsoft Online Services, to give employees online access to the latest communications programs.
Posted: November 11, 2009 | Published: September 1, 2009


Topics:  Business Process Automation | Collaboration | Communications Software | Communicator (Software) | IT Managers | Microsoft Exchange | Microsoft Outlook | Productivity | Workflow Software

PRESENTATION TRANSCRIPT - In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
Posted: November 5, 2009 | Published: November 5, 2009


Topics:  Accounting | Accounting Industry | Billing Software | Business Process Automation | Document Management | Electronic Discovery | Financial Management | Financial Reporting | Financial Systems | Financial Transaction Processing | Financing | Payment Processing | Workflow Software

WHITE PAPER - Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more!
Posted: October 29, 2009 | Published: February 1, 2008


Topics:  Business Process Automation Software | Business Process Management | Business Process Management Software | CRM Software | Data Management | Data Management Software | Real-time Analytics | SAP (Product) | Small Businesses | Workflow Software

VIDEO - View this screencast to learn about a new management approach for virtual and physical systems that helps reduce data center complexity. Discover how this tool combines provisioning, patching, managing and monitoring through a single console to enable IT pros to gain control over system sprawl and provide more flexible infrastructures.
Posted: October 26, 2009 | Premiered: October 26, 2009


Topics:  Data Centers | Patch Management | Regulatory Compliance | Server Provisioning | Server Virtualization | Virtual Machine | Workflow Software

PODCAST - Attend this podcast to listen as food pioneer Rich Products shares the strategies that streamlined payable processes, consolidated AP processing from 19 locations to one and saved them $600,000 in early pay discounts.
Posted: October 23, 2009 | Premiered: October 23, 2009


Topics:  Accounting | Accounting Industry | Billing Software | Business Process Automation | Document Management | Electronic Discovery | Financial Management | Financial Reporting | Financial Transaction Processing | Payment Processing | Workflow Software

WEBCAST - Attend this webcast to listen as food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
Posted: October 6, 2009 | Premiered: October 22, 2009


Topics:  Accounting | Accounting Industry | Billing Software | Business Process Automation | Document Management | Electronic Discovery | Financial Management | Financial Reporting | Financial Systems | Financial Transaction Processing | Financing | Payment Processing | Workflow Software

DATA SHEET - In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.
Posted: September 14, 2009 | Published: December 1, 2008


Topics:  Budgeting | Data Integration | Data Management | Data Management Software | Oracle (Product) | Salaries and Wages | Spreadsheets | Workflow Software | Workforce Management Software

PODCAST - Listen to this podcast to learn how an IT organization serving four credit unions adopted Innotas project management solutions to identify the difference between requested project portfolio and actual company resources, and how Innotas solutions helped them make drastic process improvements and reset expectations.
Posted: September 4, 2009 | Premiered: September 4, 2009


Topics:  IT Governance | Portfolio Management (IT Management) | Project Management | Project Management Software | Project Portfolio Management | SLA | Workflow Software | Workload Automation

PODCAST - In this expert podcast, find out why many companies are turning to business process management (BPM) to automate processes, optimize workflows and improve operational efficiency and agility.
Posted: August 20, 2009 | Premiered: August 19, 2009


Topics:  Business Activity Monitoring | Business Performance Management | Business Process Automation | Business Process Management | Business Process Management Software | Business Process Reengineering | Operational Support Systems | Quality Control | SOA | Strategic Planning | Systems Operations | Workflow Software

WHITE PAPER - This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.
Posted: August 10, 2009 | Published: January 5, 2009


Topics:  Asset Management (Finance) | Business IT Alignment | Financial Management | Financial Reporting | Financial Services Industry | Order Management Systems | Portfolio Management (Finance) | Workflow Software

WHITE PAPER - IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
Posted: June 18, 2009 | Published: June 15, 2009


Topics:  Business IT Alignment | Business Process Automation | Business Process Management | Business Process Management Software | Business Process Reengineering | IT Auditing | IT Service Management | IT Workforce | ITIL | Sales Force Automation | Workflow Software | Workforce Management Software | Workforce Planning

WHITE PAPER - Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
Posted: April 21, 2009 | Published: February 1, 2009


Topics:  Business Process Automation | Change Management | Collaboration | Compliance (Systems Operations) | CRM | Customer Loyalty | Customer Service | Customer Support Software | Knowledge Management | Reporting Software | Workflow Software

WHITE PAPER - This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
Posted: April 17, 2009 | Published: April 17, 2009


Topics:  Application Integration | Business IT Alignment | Enterprise Resource Management | Enterprise Systems | IT Management | Job Scheduling Software | SOA | Web Services | Workflow Software

WHITE PAPER - This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Asset Management Services | Budgeting | Business Process Management | Collaboration | CRM | Financial Services Industry | Workflow Management Coalition | Workflow Software