SmartBiz IT Research Library

PODCAST - To help manage today's IT infrastructures, IBM offers a set of process automation solutions, each sharing the IBM Tivoli Process Automation Platform - an open standards-based, Web-architected JavaT platform that supports an I..
Posted: August 13, 2008 | Premiered: August 12, 2008


Topics:  Business Intelligence | Business Process Automation | ERP | ERP Software | IT Infrastructure | Java | Workforce Management Software

WHITE PAPER - This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper.
Posted: August 12, 2008 | Published: August 1, 2008


Topics:  Business Processes | Document Management | Enterprise Content Management | Internet Access | Metadata | Office Applications Software | Software as a Service | Workforce Management Software

WHITE PAPER - Companies that implement a good communications program realize a faster ROI on their CDHPs and decision support tools.
Posted: June 9, 2008 | Published: January 1, 2006


Topics:  Benefits | Customer Satisfaction | Decision Support Systems | Health Care Industry | Human Resources Services | ROI | Self-Service Applications Software | Workforce Management Software

WHITE PAPER - Large organizations may have blazed the trail for migration to performancedriven compensation????????also known as pay-for-performance????????but midsize companies that want to compete and succeed are following that same mind-set.
Posted: June 9, 2008 | Published: June 7, 2008


Topics:  Budgeting | Business Process Automation | Business Processes | Compensation | Human Resources Services | Spreadsheets | Workforce Management Software | Workforce Planning

WHITE PAPER - The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
Posted: June 2, 2008 | Published: March 3, 2008


Topics:  Call Center Management | Call Center Software | Contact Center Management | Contact Center Workforce Management Software | Home Offices | Productivity | Workforce Management Software

CASE STUDY - The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: May 19, 2008 | Published: May 1, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Workforce Management Software | Contact Management | CTI (Computer Telephony Integration) | Data Services | GPRS | Human Resource Systems | Interactive Voice Response | IVR | ROI | Workforce Management Software

HARDWARE LISTING - GHG's Biometric Time Clock III is a time and attendance terminal that utilizes the latest proven fingerprint recognition technology.
Posted: April 7, 2008 | Published: January 1, 2008


Topics:  Biometrics | NEMA | Time and Attendance Software | Time Management | Workforce Management Software

CASE STUDY - By implementing eEMS, Killeen has integrated its business processes, and consolidated vital organizational data into a centralized data repository that is easily queried and maintained.
Posted: April 7, 2008 | Published: April 7, 2008


Topics:  Business Processes | Human Resource Management | Integration | Time and Attendance Software | Time Management | Workforce Management Software

SOFTWARE LISTING - GHG Corporation's electronic Time Sheet Management Solution (eTSMS) is a web-based employee management tool that automates time collection and approval processes.
Posted: April 7, 2008 | Published: January 1, 2008


Topics:  Human Resources Management | Time and Attendance Software | Time Management | Time Management Software | Workforce Management Software

CASE STUDY - Learn how the company that manages the Seahawks complex uses a CMMS system that covers all aspects of facilities management, from cleaning to repairs to preventive maintenance.
Posted: March 27, 2008 | Published: March 27, 2008


Topics:  Enterprise Asset Management Software | Equipment Maintenance Management Software | Inventory Management Software | Sports Industry | Workforce Management Software | Workforce Planning

CASE STUDY - Learn how one company uses maintenance management software to manage work orders, track inventory, and report of problems. Explore how you can keep expenses under control while continuing to provide high-quality work.
Posted: March 27, 2008 | Published: March 27, 2008


Topics:  Education Industry | Enterprise Asset Management Software | Equipment Maintenance Management Software | Inventory Management Software | Workforce Management Software

WHITE PAPER - Compliance with labor regulations requires an end-to-end workforce optimization solution that optimizes the entire workforces supply chain. Learn how to achieve enterprise-wide compliance.
Posted: March 19, 2008 | Published: January 1, 2005


Topics:  Compensation | Employment Law | Regulatory Compliance | Risk Assessment | Staffing | Supply Chains | Time and Attendance Software | Workforce Management Software

WHITE PAPER - Learn how comprehensive workforce management processes can transform common challenges of healthcare enterprise into opportunities. Discover how to improve the quality of patient care, meet regulatory compliances and reduce costs.
Posted: March 19, 2008 | Published: January 1, 2007


Topics:  Financial Management | Health Care Applications Software | Health Care Industry | Market Trends | Work Environment | Workforce Management Software

WHITE PAPER - Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).
Posted: March 19, 2008 | Published: January 1, 2007


Topics:  Business Performance Management | Business Performance Management Software | Customer Self-Service | Human Resources Services | Payroll Software | Productivity | Time and Attendance Software | Workforce Management Software

WEBCAST - Join this Webcast for an overview of the labor scheduling process and how an automated scheduling solution has been successfully adopted in industries such as manufacturing, retail, healthcare, transportation and law enforcement.
Posted: March 19, 2008 | Premiered: March 1, 2008


Topics:  Healthcare Industry | Human Resources Management | Manufacturing | Retail Industry | Time and Attendance Software | Transportation Industry | Workforce Management Software