SmartBiz IT Research Library

PODCAST - Attend this Web seminar and see how New Balance is piloting Radio Frequency Identification (RFID) to improve its in-stock positions of select footwear models, and increase unit sales and revenue.
Posted: July 28, 2008 | Premiered: July 1, 2008


Topics:  Benefits | Business Models | Business Process Management | Inventory Management | Inventory Management Software | Radio Frequency Data Communications | RFID | Sales | Sales Information Systems

WEBCAST - In this webinar, Michael Green, Michael Bosworth, and Dr. Tom Sant, will discuss the three most important dimensions to professional selling.
Posted: June 19, 2008 | Premiered: January 1, 2006


Topics:  CRM | Sales

PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: May 5, 2008 | Premiered: May 5, 2008


Topics:  Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | CRM Analytics | Customer Interaction Services | Customer Satisfaction | Performance Testing | Real-time Analytical Software | Sales

WEBCAST - Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: February 22, 2008 | Premiered: February 21, 2008


Topics:  Competition | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Intellectual Property | Marketing | Sales

WEBCAST - Watch this Webcast to learn how companies are using the SAP Customer Relationship Management (SAP CRM) application to build a partner channel network that reduces costs, boosts sales, and enhances processes up and down the value chain.
Posted: February 4, 2008 | Premiered: February 4, 2008


Topics:  CRM | Sales