SmartBiz IT Research Library

WHITE PAPER - This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.
Posted: November 4, 2009 | Published: November 4, 2009


Topics:  Business Models | Business Process Management | Business Processes | Equity Financing | Operational Amplifiers | Performance Testing | Sales | Sales Force Automation | Sales Representatives

WHITE PAPER - This paper examines issues that are driving industry interest in services access and onboarding; factors that impact successful implementation; key business model considerations and how they impact the business, technical, operational, and partnership dimensions; and steps that Network Operators can take to ensure they maximize benifits.
Posted: March 26, 2009 | Published: March 26, 2009


Topics:  Business IT Alignment | Business Models | Partnerships | Service Creation | Telecom Provisioning | Telecommunications Carrier Systems | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services | Telecommunications Systems

WHITE PAPER - Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
Posted: February 17, 2009 | Published: September 8, 2008


Topics:  Applications Management | Budgeting | Business Models | Business Process Automation | Enterprise Systems | IT Service Management | Systems Management

WHITE PAPER - This paper is meant to help operators embrace a new strategy for differentiating and competing successfully in a market characterized by flux.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Business Models | Capacity Planning | Collaboration | IP | Outsourcing | Telecommunications Carrier Systems | Telecommunications Services | Telephony Systems

WHITE PAPER - Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Business Intelligence | Business Models | ERP | Outsourcing | Productivity | Risk Management | Supply Chain Management