SmartBiz IT Research Library

WHITE PAPER - After weighing Internet telephony's costs and benefits, some managers are deciding that VoIP is vital to their operations. According to this article, VoIP will probably join the elite list of true breakthroughs -- PCs, email and wireless communication.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Communications Networks | Communications Systems | Infrastructure Services | Mobile Device Management | Telephones | Telephony Services | Voice Networking | VoIP

WHITE PAPER - This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  Communications Networks | CRM | Customer Loyalty | IP | Network Convergence | Network Management Services | SMBs | Software

WHITE PAPER - Alcatel-Lucent's innovation engine explores new ideas and opportunities to address environmental concerns while solving business problems.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Processes | Communications Networks | Data Centers | GSM | Systems Management | VoIP

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

WHITE PAPER - In today's rapidly changing marketplace, small businesses are facing new challenges and competitive pressures. Read this whitepaper to learn how to choose the right vendor to build the solutions that your business needs.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Business Process Management | Communications Networks | Communications Systems | Competition | Cost Benefit Analysis | Fixed Assets | Mobile Device Management | Productivity | SMBs | Vendors

WHITE PAPER - Faster, smarter, more adaptable - these are the hallmarks of highly successful companies. Maximizing productivity is the key to their success. Read this paper to learn what you need to know to be more productive.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Communications Networks | CRM | Productivity | SLA | Training | Unified Messaging | Unified Messaging Systems | Videoconferencing Services | Videoconferencing Systems | Wireless Application Development | Wireless Services | Wireless Systems

WHITE PAPER - This white paper talks about video conferencing in today's communication environment, and gives an overview of RADVISION's solutions that will help to improve your company's productivity and save money.
Posted: August 22, 2008 | Published: August 22, 2008


Topics:  Communications Networks | IP | IP Videoconferences | IP Videoconferencing Hardware | IP Videoconferencing Services | IP Videoconferencing Software | Teleconferences | Teleconferencing Software | Telephony Systems | Video Chat Software | Videoconferences | Videoconferencing Systems

WHITE PAPER - Advances in technology are undermining the ability to identify the location of a caller dialing 911. This whitepaper looks at the technical issues, the regulatory environment, and the steps that Avaya is taking to address the E911 challenge.
Posted: July 1, 2008 | Published: June 1, 2008


Topics:  Cell Switching | Communications Networks | Communications Systems | Disaster Recovery | E911 | Enterprise | IP Telephony | Location-Based Services (Software) | PSTN | Routing | Security

WHITE PAPER - This paper is to discover the many ways in which MapInfo Professional® solution, with its version 9.5 release, provides unique value and timesaving convenience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Networks | Communications Systems | Customer Satisfaction | Database Management | Enterprise | Location-Based Services (Software) | SQL Server

WHITE PAPER - This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Business Models | Communications Networks | Customer Satisfaction | Data Quality | Enterprise | Globalization | Online Bill Paying Services

WHITE PAPER - This white paper demonstrates how to improve incident response management in line with the emerging FEMA guidance and post-Katrina regulations.
Posted: July 1, 2008 | Published: July 1, 2008


Topics:  Communications Hardware | Communications Networks | Communications Systems | Management Service Providers | Management Training | Productivity | Risk Management | Security Best Practices | Security Policies | Security Threats

WHITE PAPER - How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Posted: June 9, 2008 | Published: June 5, 2008


Topics:  Business Intelligence | Business Intelligence Software | Communications Networks | Communications Systems | Contact Centers | Customer Satisfaction | IP Telephony | SIP

WHITE PAPER - This paper examines the qualities of business agility, the challenges that restrain agility and how leadership, technology, business-critical information and other organizational aspects can improve an organization's agile ability.
Posted: April 8, 2008 | Published: April 8, 2008


Topics:  Business Models | Change Management | Communications Networks | Executive Management | Information Management | Regulatory Compliance | Senior Management | Service-Oriented Architecture | Workforce Planning

WHITE PAPER - An intelligent information network infrastructure can go a long way toward helping SMBs contain costs. This paper examines five ways SMBs can make their network work for them.
Posted: February 22, 2008 | Published: January 1, 2007


Topics:  Business Communications | Business Strategy | Communications Networks | Cost Benefit Analysis | Intelligent Networks | SMBs

WHITE PAPER - This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.
Posted: February 19, 2008 | Published: January 1, 2008


Topics:  Availability | Collaboration | Communications Networks | Cost Benefit Analysis | Hardware | Manufacturing | Mobile Workers | Operational Support Systems | Productivity | SMBs