SmartBiz IT Research Library

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Adobe eLearning solutions enable enterprises to deploy rapid, real-time training for CSRs while helping them correlate training effectiveness with business results.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Best Practices | Business Intelligence | Customer Service | eLearning | Telecommunications Industry | Training and Educational Services

WHITE PAPER - Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Application Service Providers | Content Delivery | Customer Service | Network Configuration Management | Network Management | Network Management Protocols | SIP

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
Posted: November 3, 2008 | Published: November 3, 2008


Topics:  Call Center Management | Call Centers | Collaboration | Communications Systems | Customer Service | Productivity | ROI | Unified Messaging

WHITE PAPER - To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Application Deployment | Business Intelligence | Business Performance Management Software | Customer Service | Dashboards | SMBs

WHITE PAPER - Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge implementation philosophies. By focusing on solutions that go beyond traditional ERP, Exact Software rejects conventional wisdom.
Posted: October 27, 2008 | Published: October 27, 2008


Topics:  Business Intelligence | Business Systems | Customer Service | Document Management | ERP | Investments | Manufacturing

WHITE PAPER - This paper helps pharmaceutical manufacturers understand how supply chain functions such as demand and inventory planning can positively impact their overall operations and bottom line.
Posted: October 23, 2008 | Published: October 23, 2008


Topics:  Best Practices | Capacity Planning | Customer Service | Manufacturing | Marketing | Pharmaceutical Industry | Supply Chain Management

WHITE PAPER - We encourage you to join Voice of the Business Partner, our evolving community that lets you voice your opinion on the topics most important to you.
Posted: October 21, 2008 | Published: October 21, 2008


Topics:  Business Development | Business Management | Business Systems | Customer Interaction Services | Customer Profiles | Customer Service | Sales

WHITE PAPER - What should you do to protect your data if your resources are limited? This paper describes ten steps to safeguard business data.
Posted: October 16, 2008 | Published: October 16, 2008


Topics:  Backups | Customer Service | Data Management | Databases | Disaster Recovery | ERP | Outsourcing | Sales | SMBs

WHITE PAPER - This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
Posted: October 13, 2008 | Published: October 13, 2008


Topics:  CRM | Customer Data Management | Customer Service | ERP | Marketing | Master Data Management | Sales | Sales and Marketing Software

WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: October 10, 2008 | Published: October 10, 2008


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security